On May 15, 2025, Tianneng successfully held the first dealer after-sales training meeting in Vietnam, and Tianneng's after-sales service partners were invited to participate in this event. This is an important milestone for Tianneng to further promote its overseas localized service strategy and consolidate the construction of its global after-sales system, marking the "service going overseas" strategy from the exploration stage to the operational stage.

This meeting brought together core dealers and front-line service representatives from all over Vietnam, focusing on "standardized service system construction", "deepening product technology understanding", "after-sales process practical exercises" and other contents, systematically improving channel service capabilities, and helping Tianneng to comprehensively upgrade its after-sales guarantee system in the Vietnamese market.

Service is Brand, Promoting the "Going Overseas Path" to Move Towards High-quality Development

As a global leading new energy solution provider, Tianneng has always adhered to the "product + service" dual-wheel drive strategy and continued to improve overseas terminal experience. At the meeting, Ji Huadong, head of Tianneng's international business department, said: "Service is not only a bridge for brand internationalization, but also the key to winning user trust and connecting channel power. This Vietnam training is the starting point for Tianneng's global service network construction, and it is also a true reflection of our point-to-point, in-depth market, and building international trust."

In recent years, Vietnam's new energy travel industry has developed rapidly and has become a key market in Tianneng's overseas layout. As product sales continue to grow, after-sales service capabilities have also been upgraded, becoming an important focus for Tianneng to establish its brand reputation and enhance customer stickiness in the local area.

Focus on Three Major Directions and Build a New Benchmark for Overseas Services

This training meeting was conducted around three major orientations:

1. Standardization orientation: building a systematic training system covering product knowledge, after-sales process, and technical specifications to promote professional unification of service processes;

2. Collaboration orientation: strengthening the coordination mechanism between the group headquarters and local service teams, and establishing a linkage response network;

3. User orientation: through market front-line voice feedback, continuously optimizing product design and service solutions to enhance user satisfaction.

During the meeting, the participating representatives had an in-depth understanding of product structure, production standards and after-sales operation processes, enhanced practical experience, and provided strong support for the subsequent implementation of local service standardization.

Create Regional Models and Accelerate the Replication of Global Service Networks

As an important node of Tianneng's "global service", this Vietnam conference not only set a service benchmark for the local market, but also provided a replicable and popularizable template for other key regions. Next, Tianneng will take Vietnam as a starting point to accelerate the construction of a trinity overseas service model of "training system-service specification-local guarantee", and gradually cover core markets such as Southeast Asia, South Asia, the Middle East, and Africa.

"Tianneng is committed to building a global after-sales service network, using system empowerment and local adaptation as a starting point to promote the transition from 'product export' to 'service export', and win the long-term trust of global users with a higher quality service experience." The head of Tianneng's international business department said.

From "Going Global" to "Taking Root", Building New Advantages in Global Operations

At present, Tianneng is continuing to accelerate its pace of globalization. From product adaptation to channel construction, from brand communication to service implementation, it has initially formed a global operation system covering manufacturing, sales and services. The successful holding of this after-sales training meeting in Vietnam is a strategic manifestation of Tianneng's move towards "deepening the market and basing itself on the local market", and it is also a key leap for the internationalization of the brand from "going out" to "staying firm".

In the future, Tianneng will continue to use service as a bridge to build a higher standard and more efficient international service system, continuously improve the comprehensive competitiveness of "Tianneng going global", and provide global users with more green, intelligent and reliable energy solutions.